Apple Watch Proprietor Claims Wrist Burn And Months Of Unresolved Assist Points

An Apple Watch proprietor has claimed that the gadget triggered a burn on his wrist and says that makes an attempt to resolve the difficulty with buyer help have been unsuccessful for practically six months. The incident, described intimately in a Reddit publish by a consumer recognized as “Southern_Chest_9084,” highlights each the alleged harm and the difficulties he experiences encountering whereas searching for help from Apple.

In keeping with the account, the incident occurred on September 24, 2025. The consumer acknowledged that he was sitting and dealing on a laptop computer when he all of a sudden felt an intense surge of warmth on his wrist, the place the Apple Watch was being worn. After eradicating the gadget, he reportedly seen a burn within the form of the watch on his pores and skin, together with blisters, ache, and visual injury.

Apple Watch burned my wrist and left a scar. I’ve been ignored and taken for a ride by Apple for 6 months.
byu/Southern_Chest_9084 inapplesucks

Following the incident, the consumer contacted Apple Assist and started a prolonged course of involving telephone calls, chats, and emails with completely different customer support representatives. He reported spending prolonged intervals on maintain, generally ready round half-hour to talk with an advisor. Regardless of a number of interactions, he claims that no clear decision has been reached.

In some conversations, help workers reportedly prompt that the difficulty may very well be associated to a pores and skin sensitivity or allergic response somewhat than an issue with the gadget itself. The consumer additionally stated that Apple requested diagnostic checks and requested for the watch to be despatched to Eire for additional investigation by engineers.

As a result of the closest Apple Retailer was between 1.5 and a pair of hours away, the consumer initially requested a house pickup for the gadget. He claims that one consultant agreed to the request however later stopped responding. A unique advisor later acknowledged that Apple’s insurance policies don’t embrace residence pickup for such circumstances.

Finally, the consumer traveled to the Apple Retailer, however he says the workers there have been unaware of his case and once more prompt the potential for a pores and skin response.

As of mid-March 2026, the consumer says he has acquired no definitive response and is contemplating authorized motion after months of unsuccessful makes an attempt to acquire a proper investigation into the incident.

Filed in Apple >Gadgets. Learn extra about Apple Watch.