A brand new Microsoft bug is stopping sure Outlook customers from accessing encrypted emails

A brand new over-the-air (OTA) software program patch from Microsoft, construct 19426.20218 of the Outlook (Traditional) Home windows shopper, has inadvertently launched a novel bug into the long-lasting electronic mail program: upon updating, customers are reporting the lack to open ‘encrypt solely’ emails via common means (via TechRadar)

Upon updating to this bugged construct of Outlook (Traditional), trying to open an ‘encrypt solely’ electronic mail could lead to an error message showing on-screen. Reasonably than enterprise as common, textual content will seem inside the app’s Studying Ache part that reads: “This message with restricted permission can’t be considered within the studying pane till you confirm your credentials. Open the merchandise to learn its contents and confirm your credentials.” Opening the email then ends in a null “message_v2.rpmsg” attachment file showing, which might’t be learn in-line.

Over on the official Microsoft support website, the corporate acknowledges traditional Outlook’s newly-broken habits, with the standing part of the web page writing: “The Outlook Group is investigating this situation for a repair. We are going to replace this matter once we know extra.”

Three workaround strategies can be found

You will have to depend on these stopgap options till Microsoft points one other Outlook patch

If you happen to’re an energetic Outlook (Traditional) consumer on Windows 10 or 11, and if the damaged OTA code has already overwhelmed you to the replace punch, there are three principal interim options obtainable at your disposal. Firstly, Microsoft itself has revealed the next steps as a brief repair:

1. Navigate to the Choices tab inside the primary ribbon menu on the high of the display, after which choose the Encrypt choice.
2. Subsequent, faucet or click on on Do Not Ahead.

If this does not do the trick, Microsoft additionally supplies a secondary workaround, which entails reverting to an older model of traditional Outlook from earlier than the difficulty arose in construct 19426.20218. To roll again your software program, observe these steps:

1. Save all of your work after which shut all operating 365 Copilot / Workplace 365 purposes.
2. From right here, open an elevated Command Immediate (the Command Immediate in its elevated type is accessible through Home windows Search > Command Immediate (Admin) or by right-clicking on the Home windows emblem button and choosing Terminal (admin).
3. Subsequent, run the next command inside the Command Immediate interface:

"%programfilespercentCommon FilesMicrosoft SharedClickToRunofficec2rclient.exe" /replace consumer updatetoversion=16.0.19426.20186 Lastly, as a closing resort, you may contemplate switching to a different Home windows 11 electronic mail shopper for viewing incoming ‘encrypt solely’ emails — a minimum of till an official patch is pushed out to Outlook (Traditional). Choices embody the primary Outlook.com web site, the brand new web-based Outlook app for Home windows, in addition to third-party choices like Wino Mail, Mozilla Thunderbird, and Spark Mail.