CyberGhost is the center youngster of the Kape Applied sciences VPN portfolio, however in high quality, it is a lot nearer to ExpressVPN than Personal Web Entry. I primarily put it on my best VPN checklist as a result of it is so low-cost, however I would not have performed that if it did not earn its place in different methods — inexpensive crap continues to be crap, in any case.
My common impression of CyberGhost is a VPN that is not excellent however is at all times genuinely working to make itself higher. It makes selections based mostly on what’s going to assist its customers, to not set itself aside in a crowded market. This makes it much like a number of different VPNs, however that is not a nasty factor — particularly at such a low worth.
Apart from its worth, the most effective issues about CyberGhost are its intuitive app design, its frictionless consumer expertise and the super-low latencies that make it a really perfect choose for avid gamers. Obtain speeds are nice up shut however middling distant. Whereas I like what number of servers it is obtained in Africa and South America, just a few too a lot of them are digital areas. I will get into all this and extra within the overview; be happy to learn straight via or use the contents desk to seek out the world that pursuits you most.
Editor’s be aware (1/16/26): We have overhauled our VPN protection to supply extra detailed, actionable shopping for recommendation. Going ahead, we’ll proceed to replace each our best VPN list and particular person evaluations (like this one) as circumstances change. Most lately, we added official scores to all of our VPN evaluations. Try how we test VPNs to be taught extra in regards to the new requirements we’re utilizing.
CyberGhost is an inexpensive VPN with apps that make sense, plus a plethora of servers focused at particular use circumstances.
- Very low common latencies
- Person-friendly apps on all platforms
- Good rating on streaming checks
- Greatest deal solely lasts for one billing interval
- Obtain and add speeds drop with distance
- Poorly organized FAQ pages
Findings at a look
|
Class |
Notes |
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Set up and UI |
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Pace |
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Safety |
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Pricing |
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Bundles |
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Privateness coverage |
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Digital location change |
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Server community |
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Options |
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Buyer help |
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Background test |
Putting in, configuring and utilizing CyberGhost
CyberGhost will get set up and UI largely proper. There are not any useless hurdles within the setup course of. All its app designs put the necessary controls entrance and middle and do not overload you with useless data. I’ve damaged up my ideas by platform, as CyberGhost is fairly totally different relying on the place you utilize it.
Home windows
CyberGhost downloads and installs amazingly quick on Home windows 11. I did not even must grant any permissions. I simply opened the .exe, clicked via a licensing settlement and logged into the desktop shopper. It took about two minutes end-to-end, together with time I spent digging round in my password vault.

The CyberGhost VPN shopper for Home windows 11. (Sam Chapman for Engadget)
As soon as inside, you are greeted with a UI that appears an terrible lot like Surfshark — and if it is not damaged, do not repair it. Choices for particular servers are on the left, the server checklist is within the center and the connection interface is on the precise. The association prioritizes crucial controls and retains muddle to a minimal. The one factor I can discover to complain about is that clicking on a rustic with a number of areas does not open the menu to decide on between them; as a substitute, you need to click on on a hard-to-see arrow to the precise of the identify.
To entry any of the particular servers, click on the suitable tab within the left window, then select from the checklist. Every little thing connects shortly. A gear icon on the bottom-left results in all of the particular options and choices, organized into three tabs: Normal (to do with the VPN app itself), CyberGhost VPN (to do with the VPN connection) and Account (to do along with your subscription). The names might be higher, however I am unable to argue with the clear and helpful descriptions on every characteristic.
Mac
The obtain course of on macOS Sequoia is as straightforward as it’s on Home windows 11. CyberGhost walks you thru each step, installs its helper instruments with minimal fuss and is able to exit of the field. It is best to obtain straight from cyberghostvpn.com, for the reason that App Retailer model is designed for iPads, not desktop computer systems.
Proper after launching, the Mac app is pinned to the taskbar. To open it as a separate window, click on the arrow button on the top-left. Whereas it is within the taskbar, the one issues you are able to do are join, disconnect and swap to certainly one of your favourite areas. You are able to do all that from the standalone window, too, so there’s not a lot purpose to ever go away it pinned.

CyberGhost’s VPN shopper for macOS Sequoia. (Sam Chapman for Engadget)
The interface on Mac differs from the Home windows shopper in different noticeable methods. For one factor, it is completely in darkish mode, whereas Home windows customers get to decide on between mild and darkish. There are fewer classes of servers within the left-hand column, with solely torrenting (known as For Downloading) and streaming choices obtainable — you may nonetheless hook up with NoSpy, however solely by going to the Romania location on the principle checklist.
Additionally, the management panel gear is within the precise reverse location, sitting on the top-right of the connection window. The group of choices can be fully totally different and customarily not as helpful, with all of the precise controls crammed right into a single Normal tab.

This occurred to me a couple of times when my web connection had no issues. (Sam Chapman for Engadget)
Compounding the sense that CyberGhost did not give its Mac app as a lot consideration as its Home windows app, I stored getting the odd error pictured within the screenshot above. The shopper would inform me I had no web connection (my web was advantageous) and direct me to run a connection check. This might at all times flip up all inexperienced lights and let me join with none incident. It not often tripped me up for greater than a second, however it was nonetheless weird.
Android
CyberGhost on Android is streamlined to the intense, specializing in ease of use above all else. Connections occur shortly, and the server choice is narrowed down, with solely the streaming areas getting their very own tab. It is good, however it does typically remind me of once I’d clear my room by shoving all of the muddle beneath the mattress.
CyberGhost related on an Android cellphone. (Sam Chapman for Engadget)
That is primarily as a result of tapping the gear on the top-right opens up a preferences menu with much more happening than the principle display screen. A lot of the choices right here aren’t too sophisticated, however the shift continues to be jarring, particularly since Android does not do in addition to Home windows at explaining what all the pieces does. “Nameless statistics” and “Share community knowledge for troubleshooting” sound like the identical factor to me, and we get nothing on the esoteric idea of Area Fronting.
Nonetheless, I am nitpicking a bit. CyberGhost’s Android shopper does 95 % of its job very nicely. A lot of the settings aren’t vital anyway, so you may choose your favourite server and be in your means.
iOS
Very like its Android app, CyberGhost’s iOS providing is smooth on the entrance finish, slightly cluttered within the again, however total fairly straightforward to make use of. Connections occur inside seconds. The principle web page features a helpful choice to faucet in your present Wi-Fi community and instantly set Good Guidelines for it. As with Android, solely streaming-optimized servers and favorites are separated from the remaining.
The principle web page of CyberGhost’s iPhone app. (Sam Chapman for Engadget)
The management panel additionally appears similar to what you get on cellular. The obvious muddle comes from easy on-off toggles and extra complicated submenus being all jumbled up collectively, however you should utilize the VPN simply advantageous with out partaking with any of it. For essentially the most half, CyberGhost on iOS does quite a bit that will help you and nothing to get in your means.
Browser extensions
CyberGhost does not have a full-service browser extension. When you search for an extension hyperlink on the obtain hub, you will not discover something. What it does have is free proxy add-ons for Chrome and Firefox, which can be utilized to alter your IP tackle to a brand new location.
Nonetheless, proxies don’t encrypt your visitors, leaving out one of many essential elements of how a VPN works. The extension library pages for the CyberGhost proxies are imprecise about this, however they’re no substitute for a full VPN. They’re free and could also be handy for infrequent streaming if they do not get caught, however they are not safe.
CyberGhost pace check
I carried out all these checks on a wi-fi connection utilizing the WireGuard protocol. For every, I chosen both a bodily server or a digital location near its bodily supply. Here is what every metric means within the desk under:
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Ping, measured in milliseconds (ms), is a measure of latency — how lengthy it takes to ship a sign out of your gadget to its vacation spot through the VPN server. Decrease pings are higher. Since alerts can solely transfer so shortly, latency tends to extend with distance.
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Obtain pace, measured in megabits per second (Mbps), is what you in all probability consider as “web pace” — how briskly web sites load and the way a lot video you may stream with none pause to load.
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Add pace, additionally measured in Mbps, determines the speed at which knowledge travels out of your gadget to its vacation spot. It is helpful for posting content material, saving information to the cloud, torrenting and two-way video calls.
|
Server location |
Ping (ms) |
Enhance issue |
Obtain pace (Mbps) |
Share drop |
Add pace (Mbps) |
Share drop |
|
Portland, USA (unprotected) |
16 |
— |
58.70 |
— |
5.80 |
— |
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Seattle, USA (quickest location) |
22 |
1.4x |
55.88 |
4.8 |
5.60 |
3.4 |
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New York, USA |
155 |
9.7x |
45.43 |
22.6 |
5.43 |
6.4 |
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Montevideo, Uruguay |
111 |
6.9x |
46.25 |
21.2 |
5.55 |
4.3 |
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Lisbon, Portugal |
328 |
20.5x |
45.60 |
22.3 |
4.36 |
24.8 |
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Johannesburg, South Africa |
632 |
39.5x |
34.12 |
41.9 |
3.68 |
36.6 |
|
Vientiane, Laos |
350 |
21.9x |
38.04 |
35.2 |
4.78 |
17.6 |
|
Common |
266 |
16.6x |
44.22 |
24.7 |
4.90 |
15.5 |
CyberGhost’s pace check gave me combined outcomes — largely good, however with some causes for warning. To start out on the constructive facet, latency outcomes had been glorious. Regardless of the place I went on the planet, the numbers solely jumped above 400 milliseconds in a single place, and that was the Johannesburg server that had issues throughout the board. CyberGhost’s 266 common is considerably higher than I obtained when testing Surfshark, presently the quickest VPN total.

A pace check utilizing the quickest location chosen by the CyberGhost app. (Sam Chapman for Engadget)
Obtain and add speeds seemed good in my quickest location, Seattle. Utilizing CyberGhost solely slowed my looking by 4.8 % and dropped my add charges by 3.4 %, akin to most of its main rivals. At a distance, although, speeds began to falter. Issues in New York remained moderately quick, however with a number of fluctuation between checks; not like Seattle, numbers swung between the 30s and 50s.
As I nearly traveled the world, I noticed increasingly swings, plus sharp declines in South Africa (which is at all times the issue youngster of VPN servers, for some purpose). To place this in perspective, CyberGhost by no means dragged that a lot on my looking pace, and the web remained usable regardless of the place I went. It is simply barely extra sluggish than my favourite VPNs in each space — besides latency, the place it soars forward.
CyberGhost safety check
VPNs have to safe your web exercise in opposition to two issues: intentional assaults and leaks attributable to negligence. A VPN needs to be watertight sufficient that it by no means lets your data slip accidentally, whereas additionally defending your knowledge in opposition to outdoors interference.
It is not laborious to check whether or not a supplier is assembly these two standards. First, ensure that it is utilizing protected VPN protocols with fashionable encryption. Second, use an IP tackle checker to check for DNS, WebRTC and IPv6 leaks. Third, check encryption itself to make sure it is being utilized equally to all knowledge packets. Let’s get began.
VPN protocols
CyberGhost helps three totally different VPN protocols, all of them up-to-date and safe. OpenVPN, obtainable on Home windows, Android, Linux and Fireplace TV, is my typical suggestion, balanced and secured via a multi-decade historical past of refinement. WireGuard, supported on each platform, is the brand new hotshot on the block, quick and steady however not fairly as rigorously examined as OpenVPN. IKEv2, which works on macOS, iOS and Home windows, connects extra shortly than the others however is not open-source.
I’ve some quibbles about how obtainable these protocols are. OpenVPN ought to at all times be an possibility for everyone; leaving it off Apple units does not make sense. I’ve requested CyberGhost about this and can replace right here once I get a reply. Within the meantime, I am unable to complain in regards to the protocols themselves, which use uncracked encryption ciphers and current no apparent weak factors.
Leak check
I used ipleak.web to test CyberGhost for leaks. There are three possible causes for a VPN to by chance reveal your actual IP tackle: it did not account for various IP varieties (IPv6 leak), a real-time connection went outdoors the encrypted tunnel (WebRTC leak) or it used a site identify server that an ISP might learn (DNS leak).

CyberGhost by no means leaked my actual IP tackle. (Sam Chapman for Engadget)
CyberGhost blocks all IPv6 visitors, so there is no likelihood of an IPv6 leak. I checked for WebRTC leaks and did not discover any. Likewise, each time I related to a VPN server and refreshed the web page, I noticed that server’s IP tackle, proving that CyberGhost is not leaking.
There’s one necessary exception right here: at any time when you choose a special server in your CyberGhost shopper, it disconnects from that server earlier than connecting to the following one. Because of this your knowledge is uncovered throughout the transition. It is annoying, however so long as you keep in mind to not do something dangerous whereas altering areas, you may be advantageous.
Encryption check
For my ultimate check, I used WireShark to seize photographs of the info packets CyberGhost was routing from my gadget to its servers. Positive sufficient, the outer layer of every knowledge stream was encrypted regardless of which VPN protocol I used. In the end, all my probing confirmed that CyberGhost is safe in opposition to each negligence and interference.
How a lot does CyberGhost price?
CyberGhost sells three totally different subscriptions, all of them with the identical options. The one distinction is how lengthy the plan lasts. It can save you cash total by signing up for six months or two years at a time, however it prices extra upfront. Every plan can be utilized on seven units concurrently.

These costs are topic to alter. (Sam Chapman for Engadget)
One month of CyberGhost prices $12.99, and it renews robotically on the similar worth on the finish of every billing month. Every month-to-month renewal comes with a 14-day, money-back assure. You will get six months for $41.94 complete, which works out to $6.99 per 30 days. On the finish of six months, it auto-renews on the similar worth. The six-month plan comes with a 45-day refund assure.
Lastly, there’s the two-year plan, which comes with a number of advantageous print. The primary time you enroll, it prices $56.94, which will get you a complete of 28 months (figuring out to $2.03 per 30 days). Nonetheless, after your 28 months are up, all subsequent renewals as a substitute get you a 12-month plan — nonetheless for $56.94, however now figuring out to $4.79 per 30 days. That is nonetheless comparatively low-cost, however not almost as inexpensive as some VPNs with perpetual two-year plans.
CyberGhost facet apps and bundles
CyberGhost does not have a lot in the best way of extra subscription presents, however that is actually refreshing. In an age when even the most effective suppliers additionally should be antiviruses, insurance coverage brokers and possibly vacuum cleaners, it is good to see a VPN that is content material with simply being a VPN.
CyberGhost does have a broader “safety suite,” however it comes at no further price and is presently obtainable on Home windows solely. Extra data on that within the “Further options” part under.
Devoted IP
You may pay an additional $2.50 per 30 days so as to add a devoted IP tackle to your CyberGhost plan. With a devoted IP, you may have a steady tackle everytime you get on-line via the VPN, which makes it quite a bit simpler to hook up with firewall-protected internet providers. It is also unique, so no person else can get you in bother by misusing the IP tackle.
Shut-reading CyberGhost’s privateness coverage
CyberGhost is positioned in Romania, which makes it topic to the strict privateness legal guidelines of the European Union. It is not legally required to maintain tabs on its customers or set up authorities backdoors. That is an excellent begin, however to make certain about an organization’s strategy to privateness, it is best to have a look at its personal phrases.
A VPN makes your on-line exercise nameless to anybody else who tries to have a look at it, however the VPN itself nonetheless has the ability to violate your privateness if it chooses. This leads some individuals to advise in opposition to utilizing business VPN providers in any respect, although I do not go that far. One of the best VPNs construct in options that make it unattainable for them to abuse their entry to your internet visitors, comparable to RAM-only servers and full-disk encryption.
When making an attempt to find out should you can belief a VPN along with your privateness, the primary place to look is its official privateness coverage. This doc lays out all the pieces the VPN does to deal with your personally identifiable data (PII). If the supplier violates its coverage, they are often sued, so it is not of their curiosity to lie outright within the doc.
I went over CyberGhost’s privateness coverage with a fine-toothed comb — it may be discovered here if you would like to comply with alongside. It begins with the standard promise of “uncompromising safety”: CyberGhost swears that “we’re NOT storing connection logs, which means that we DON’T have any logs tied to your IP tackle, connection timestamp or session period” (all emphasis theirs).
That is the usual I will be checking in opposition to: a complete lack of any means for CyberGhost to learn or share data by itself customers. Let’s have a look at the way it holds up.

These may be phrases, however they’ve authorized pressure, no less than in civil court docket. (Sam Chapman for Engadget)
The privateness coverage wins early factors by clarifying all the info it collects. You may see the entire quote within the screenshot above, however to summarize, any PII (like your e mail or IP tackle) won’t ever be related with something you do on-line. Since absolute anonymity is unattainable, that is the most effective we are able to hope for from a VPN.
Afterward, the coverage clarifies all the pieces CyberGhost would possibly do with private knowledge, none of which entails turning it over to authorities or promoting it to advertisers. Essentially the most suspicious causes given are “fraud detection/prevention” and “To implement the phrases of service,” however these each relate to kicking customers off CyberGhost itself, not tattling on them to the federal government.
The one potential drawback comes within the part titled “Sharing Your Private Knowledge.” Right here, CyberGhost states that “we might talk your private knowledge to a member of our group of firms,” which means all subsidiaries of Kape Applied sciences. I will not rehash the case in opposition to Kape in full — my ExpressVPN review covers it intimately.
Suffice to say the one actual threat right here is that CyberGhost would possibly share PII with one other Kape firm positioned in a area with worse privateness legal guidelines than Romania or the EU. To me, this is not a severe concern. To start with, Kape does not personal any firms based mostly in really anti-privacy nations like China, India or Russia.
Furthermore, the privateness coverage states that CyberGhost will not share data with any entity not “positioned within the EU or one other jurisdiction providing equal knowledge safety requirements.” Each bit of knowledge will get the identical protections. This may occasionally imply PII enters a rustic within the 5/9/14 Eyes alliance, however the Eyes solely matter if a VPN is already logging knowledge it should not have. It is not that abuse of intelligence-sharing agreements is not an issue; it is simply that the chance it poses begins with the VPN itself, not the place it is positioned.
To sum up, I did not see any crimson flags or loopholes within the CyberGhost privateness coverage. Some clauses might be tightened up, and it at all times pays to be suspicious, however I am assured that utilizing this VPN does not threat your private privateness.
Unbiased corroboration
CyberGhost has been audited twice by Deloitte Romania, as soon as in 2022 and again in 2024. Following that sample, I will be searching for an additional one this 12 months. You want an account to learn the complete audit report, however it’s solely 10 pages and straightforward to summarize: the auditors discovered nothing in CyberGhost’s programs that conflicted with its privateness coverage.
The audit notes CyberGhost’s server infrastructure as proof. All servers are run on RAM with full-disk encryption, making any data they retailer fully ephemeral. Even when CyberGhost employees wished to spy on you, they would not see something. The identical goes for third-party hackers.
CyberGhost additionally posts an everyday transparency report that lists how typically regulation enforcement has requested it for data. So far as I might discover, after a whole lot of requests, there’s by no means been a case the place CyberGhost supplied any data to cops.
Can CyberGhost change your digital location?
For this part, I used Netflix to check whether or not CyberGhost’s virtual location changes are detectable by different web sites. Ideally, each time I modify location with CyberGhost, Netflix would settle for it as actual and present me the content material library from that nation. If both of these issues does not occur inside three checks, the VPN has an issue.
Since CyberGhost has servers constructed for streaming, I used these for every of the 5 areas. You may see my outcomes under.
|
Server location |
Unblocked Netflix? |
Modified content material? |
|
United Kingdom |
3/3 |
3/3 |
|
Japan |
3/3 |
3/3 |
|
Germany |
3/3 |
3/3 |
|
Australia |
3/3 |
3/3 |
|
Brazil |
3/3 |
3/3 |
This check was a smashing success for CyberGhost. Each time, it confirmed me the correct video library for the placement I selected and by no means as soon as obtained caught by Netflix’s firewalls. It is the most effective consequence I’ve seen on this part since I examined Proton VPN, and that is excessive reward if you realize me.

CyberGhost unblocks Netflix Japan, revealing unique titles. (Sam Chapman for Engadget)
Investigating CyberGhost’s server community
CyberGhost has 125 server areas in 100 nations. Of these areas, 75 are actual and 50 are digital, which makes the maths straightforward: CyberGhost’s VPN server community is 60 % bare-metal and 40 % digital. That is good, since bodily servers allow you to calculate how a lot efficiency will deteriorate over distance — digital servers are simply as protected, however speeds would possibly fluctuate relying on the place they are surely.
|
Area |
International locations with servers |
Whole server areas |
Digital server areas |
|
North America |
9 |
21 |
5 |
|
South America |
9 |
9 |
9 |
|
Europe |
45 |
56 |
13 |
|
Africa |
6 |
6 |
3 |
|
Center East |
6 |
6 |
4 |
|
Asia |
23 |
23 |
16 |
|
Oceania |
2 |
4 |
0 |
|
Whole |
100 |
125 |
50 |
Wanting on the distribution of servers, we get excellent news and unhealthy information. The excellent news is that there actually are 100 totally different nations and territories to select from, encompassing almost all of the digital globetrotting you are more likely to want. There are additionally numerous servers within the southern hemisphere, which is commonly the final place VPNs develop into. There is a wealth of decisions in South America, plus a number of choices in Africa and Central Asia.

CyberGhost’s choice of VPN servers. (Sam Chapman for Engadget)
The unhealthy information is that the distribution of actual servers is skewed towards Europe and the USA. Not one of the 9 South American servers are literally positioned in South America; worse, a lot of them are bodily positioned in Miami. When you’re utilizing CyberGhost in Argentina, do not count on high speeds from the Buenos Aires server, because it’s really over 4,000 miles away. CyberGhost’s help middle does embrace a list of the place the digital servers are relayed via, however it’s not updated.
Further options of CyberGhost
CyberGhost has just a few options past the VPN itself, although not as many as you would possibly assume. In comparison with a supplier like NordVPN, which works all in on further options, CyberGhost’s choices look fairly lean. However that does not matter as a lot if the options work nicely. Let’s have a look at how they do.
Kill swap
CyberGhost takes an uncommon strategy to its kill swap. In case you are not conversant in the time period, a kill swap cuts off your web connection in case your hyperlink to the VPN ever drops, defending your anonymity in case of sudden incidents. Most VPNs allow you to toggle the kill swap on and off, however on CyberGhost, it is absolutely engaged one hundred pc of the time — besides on Home windows, the place you may flip it on and off as desired.
Turning on the kill swap is nearly at all times a good suggestion, however it’s nonetheless annoying that Cyberghost offers a lot of its customers no strategy to flip it off. In uncommon circumstances, kill switches can get overzealous, stopping you from getting on-line even when circumstances are protected. It is an odd option to take away a possible troubleshooting step from the consumer’s management.
Cut up tunneling
Cut up tunneling allows you to identify some apps or web sites that may run unprotected even whereas the VPN is lively. This will help with sure providers that refuse to work in the event that they detect a VPN, or alternatively, can defend just one delicate app or website whereas the others take pleasure in quicker unprotected speeds.
CyberGhost solely has full break up tunneling on Android. It additionally presents a barely totally different characteristic known as Exceptions on Home windows. Android break up tunneling works by app, whereas Exceptions works by URL. In each circumstances, you select particular person apps or web sites to depart out of the VPN. It is restricted, however works as marketed.
Optimized servers
As I discussed within the Netflix testing part, CyberGhost contains specialised servers designed for particular duties. Apart from the add-on devoted IP servers, these are available in 4 types: “For gaming,” “For torrenting,” “For streaming” and “NoSpy.” Gaming servers are apparently constructed to maintain latency low, however I could not see a lot distinction between them and the traditional servers.
“For torrenting” is known as “For downloading” on Mac, however it’s all the identical torrent-optimized servers. These are constructed to satisfy the obtain and add pace necessities for successfully utilizing P2P filesharing shoppers. CyberGhost has P2P servers in 86 nations, which makes it VPN for torrenting; solely the shortage of port forwarding retains it from being really nice.
Just a few of CyberGhost’s specialty servers on a MacBook. (Sam Chapman for Engadget)
Every streaming server is constructed to unblock a selected streaming website in a selected nation, sometimes for a single sort of gadget. For instance, United States streaming servers are geared toward Netflix, Hulu, Peacock, Disney Plus, Amazon Prime Video and extra, many of their Android or Good TV types. UK servers work for Netflix UK, BBC iPlayer, ITV and extra. In complete, there are 106 streaming servers in 22 nations — not fairly as intensive as the general checklist, however it’s necessary to do not forget that non-optimized servers nonetheless work advantageous for streaming.
Lastly, the NoSpy choices hook up with a set of servers in Romania that CyberGhost claims to handle solely in-house, with no person capable of entry them besides CyberGhost’s personal crew. That is good, however it leaves me suspicious about who’s operating the remainder of the servers. Are all of them run by third events besides the NoSpy areas? That is comparatively frequent, however it creates vulnerabilities if the VPN supplier does not insist on excessive requirements from collaborators.
Content material blocker
CyberGhost’s content material blocker is underwhelming. All you are able to do is flip it on and off. There is no customization such as you get with Windscribe’s R.O.B.E.R.T. and no clear assertion of the place it is getting its checklist of domains to dam. In observe, it does block in-page adverts, however with out specifics I could not check it in additional element.

There is no customization on CyberGhost’s blocker — simply flip it on or off. (Sam Chapman for Engadget)
Good Guidelines
The Good Guidelines automation suite is the crown jewel of CyberGhost’s options and the most typical purpose I like to recommend it. Utilizing Good Guidelines, you may automate CyberGhost’s conduct to a level inconceivable on most different VPNs.

You may program CyberGhost to take totally different actions on every of your normal networks. (Sam Chapman for Engadget)
Good Guidelines are available in two types: actions carried out robotically when CyberGhost launches or connects and actions that reply to new Wi-Fi networks. Within the former class, you may set CyberGhost to attach if you open the app, decide which location it connects to and even set an app to robotically open after it connects.
Wi-Fi guidelines rely on whether or not the community CyberGhost detects is secured or not. For every sort of community, you may set the VPN to attach, disconnect, ask you what to do or ignore it solely. As soon as it acknowledges a Wi-Fi community, you may set particular guidelines for that community. It is without delay very straightforward to make use of and able to shocking depth.
CyberGhost buyer help choices
CyberGhost primarily presents buyer help via its on-line portal, which may be reached at help.cyberghostvpn.com or by going via the app. When you select the choices “CyberGhost VPN assist” or “FAQ” within the app settings, you may be taken to the help pages in a browser. I like to recommend going via the URL, since that takes you to the highest-level web page.
The help middle feels distressingly like an afterthought. Written guides are divided into 4 sections: Guides, Troubleshooting, FAQs and Bulletins. The latter has just one article and the previous three are roughly interchangeable — if I am having bother connecting to a server, is that an FAQ, a Information or Troubleshooting? In search of any explicit topic here’s a needle-in-a-haystack search.
Happily, there’s a search bar, however this presents its personal issues. A easy seek for “connection points macos” turned up 72 outcomes, together with one known as “Troubleshooting connectivity on macOS” and one other titled “Troubleshooting VPN connection on mac.” These two articles are in numerous sections, however largely comprise the identical data, besides that the previous has an additional walkthrough on renewing your DHCP lease.
It is a disgrace, as a result of the articles themselves are largely clear and useful, with numerous well-chosen screenshots. Somebody clearly labored laborious on the content material, however the total group left me considering the knowledgebase was thrown collectively years in the past and hasn’t been checked since.
Dwell help expertise
In case you have bother discovering what you want within the written guides, you may get private help in two methods. One possibility is to submit an e mail request via a Zendesk portal. This provides you on a regular basis you’ll want to body your query and add supporting supplies, at the price of ready longer for a reply.
Your different possibility is to entry dwell chat, which you are able to do from wherever on cyberghost.com by clicking the chat button within the bottom-left nook of the display screen. Dwell chat begins with a “CyberGhost AI Assistant” (what we used to name a chatbot within the good outdated days) which runs you thru a number of diagnostic questions. To its nice credit score, the bot doesn’t attempt to hyperlink you to articles within the knowledgebase, understanding — as too many suppliers do not — that no person tries dwell chat until the FAQ is not working for them.

It did not take me too lengthy to get in contact with what was apparently a dwell professional. (Sam Chapman for Engadget)
I made a decision to trouble CyberGhost in regards to the connection situation I wrote about within the Mac UI part. Inside seconds, the chatbot provided me a button that will switch me on to a dwell agent. I solely needed to wait about 4 minutes earlier than the agent obtained in contact. After that, every response took a couple of minute and defined all the pieces fastidiously and effectively. It was as useful because the written knowledgebase wasn’t.
CyberGhost background test
CyberGhost was based in 2011 in Bucharest, Romania, the place it is nonetheless headquartered right now. It claims to have round 38 million subscribers and a employees of 70. It seems to be hottest in France and Germany.
The one factor that makes me in any respect unsure about CyberGhost is that I am unable to discover a lot details about its historical past — it does not also have a Wikipedia web page in English. By far the most certainly rationalization is that CyberGhost is strictly what it appears to be: a dependable, drama-free VPN supplier that does not court docket controversy. Nonetheless, I am naturally paranoid, so I might perceive if this lacuna sends you operating again to a better-documented VPN.
There’s exactly one date in CyberGhost’s historical past that everybody lists: 2017, when it was bought by Kape Applied sciences. As a VPN reviewer, I’ve to consider Kape quite a bit. My opinion is that the concern round it does not measure as much as actuality. For instance, again when it was often called Crossrider, Kape was not a “malware distributor”; it bought an ad-injection plugin that turned out to be a helpful malware vector.
Maybe Crossrider might have labored tougher to cease its platform from being misused, however that does not make it a safety menace right now. Equally, being owned by a businessman from Israel doesn’t imply that Kape or CyberGhost are secretly managed by Mossad.
I am not right here to defend Kape — I am simply stating that a number of the concern is not backed up by proof. To my thoughts, Kape’s consolidation of the VPN trade (it additionally owns ExpressVPN and Private Internet Access, plus two web sites that overview VPNs) is unhealthy sufficient with out having to search for extra conspiracies. It is as much as you to determine whether or not or not CyberGhost’s guardian firm presents a tough line you will not cross.
Remaining verdict
On the finish of my journey with CyberGhost, I is probably not blown away, however I am undoubtedly happy. After my poor expertise with PIA, I used to be afraid the one price range VPN I might wholeheartedly advocate was a two-year subscription to Surfshark. CyberGhost is a meat-and-potatoes VPN — it is not pushing any envelopes, however it’s low-cost and it does the job.
All that stated, I like to recommend it extra to informal customers than to individuals who really want secrecy. There are simply sufficient reddish flags that I would not essentially belief it with life-and-death data: the (doable) use of third-party managers for all servers outdoors Romania, the liberty to share data with any Kape subsidiary, the lack of encryption when switching servers. It’s going to maintain you nameless and allow you to stream international TV for reasonable, however it is best to nonetheless select Proton VPN should you want severe privateness.
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